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Shipping and Return Policy
Office Hours
Ways To Order:
Orders may be placed using the shopping cart, phone, email, or regular
mail. When placing an order by mail you should always email or call to
make sure items are instock.
Payment:
The following forms of payment are accepted by Kelley's Military. Orders must be paid in full before they are shipped.
WE DO NOT ACCEPT AMERICAN EXPRESS, PAYPAL, VENMO, GOOGLE PAY ETC...
US Customers
1) MASTERCARD, VISA, DISCOVER
2) PERSONAL CHECKS, CERTIFIED BANK CHECKS, POSTAL MONEY ORDERS, Please make payable to KELSCO LLC. Canadian Customers
1) MASTERCARD, VISA, DISCOVER
2) MONEY ORDERS payable in US Dollars, Please make payable to KELSCO LLC. (No Certified or Personal Checks)International Customers
1) MASTERCARD, VISA, DISCOVER
2) MONEY ORDERS payable in US Dollars, Please make payable to KELSCO LLC (No Certified or Personal Checks)3) Bank Wire Transfer ($200.00 Minimum Order)
Credit Card Fraud: Due to credit card fraud, credit card payment will NOT be accepted for orders from the following countries: If you try to use a credit card from one of these countries below, we will simply cancel the order and send you an email telling you your other payment options. The same goes for PayPal payments as well.
1. Russia
2. Slovakia
3. Ukraine
4. Belarus
5. South Africa
6. Czech Republic
7. Romania
8. Indonesia
9. Argentina
10. Croatia
12. Serbia
13. Albania
14. Moldova
15. Bosnia
16. India
17. China
18. Singapore
19. Eastern Europe
20. All of South and Central America.
Pricing:
-All prices are in U.S. Dollars.-Prices are always subject to change without notice.
-Prices do not include shipping unless specified.
-Sale prices are in effect during specified sale time, after the sale is over prices go back to normal.
-Misprints and Errors on our website or in our catalog will not be honored.
Availability:
-Please feel free to call or email us to see if items are in-stock-If an item is out of stock and you order it on the website we will let you know that it is out of stock.
- JUST BECAUSE AN ITEM IS OUT OF STOCK IT DOES NOT ENTITLE YOU TO A DISCOUNT ON ANOTHER ITEM, WE JUST SIMPLY DID NOT HAVE THE TIME TO EDIT THE WEBSITE.
Back-Orders:
If you order an item that is not in-stock and is expected to be
restocked within a few weeks we will back-order it. We will contact you
to let you know the item is back-ordered. If it is not expected to be
restocked and you already payed for it, you will be issued a refund.
(You can always call to see if an item is in-stock)Shipping:
-- Delivery options for the UNITED STATES (including APO and FPO)--1. All domestic orders are shipped via USPS or UPS.
2. We do not ship with FedEx or any other service other than USPS and UPS.
3. If you need your order by the next day there are additional costs.
4. Orders to Hawaii and Alaska sometimes require additional shipping costs.
5. If you need your package by a certain deadline please make sure we are aware of it.
6. When purchasing more than 1 item shipping may vary.
7. All packages are insured for your protection.
8. If you need shipping confirmation you must let us know when you place the order, when you place the order online you will receive an email with your tracking number.
8. Some Large or Heavy items are subject to additional charges depending on weight.
-- International Shipping options --
1. All international orders are shipped via USPS (United States Postal Service via Global Post).
-International shipping rates go by lbs.
-We do offer First Class shipping which is cheaper but it can take up to 2 months to reach you, it generally takes 2 to 4 weeks but we have had instances where it has taken as long as 2 months. First Class shipping is not always tracked outside the US it is up to foreign country's to scan these packages and some do not scan them at all. So there might not be any tracking after it leaves the US until you physically receive the package.WE ARE NOT RESPONSIBLE FOR ANYTHING LOST OR DAMAGED IF THE FIRST CLASS OPTION IS CHOSEN.
2. We do not ship with UPS, FedEx or any other service other than USPS.
3. Orders outside of the US will most likely be charged duties or
customs fees by the receiving country. These are typically 25-30% of the
value of the order. These charges are the customers responsibility. We
cannot lie about content of the package or its value. If you do not want
to pay these fees simply DO NOT ORDER. If you refuse the package and it
is returned to us, we cannot refund any shipping charges and you will
be charged for any fees for the return shipping from your country.
Absolutely no exceptions.
Returns & Exchanges:
If the item is unsatisfactory, displeasing or does not work ship it back
to us in original condition within 15 days, for a refund or exchange.
If the item is noticeably used we cannot issue a refund, the item will
be shipped back to the customer.
We will credit your original method of payment minus shipping cost. If
it's our fault that we sent you the wrong item, or a defective item,
then we will reimburse the shipping charges as well. "Wrong item" means
the item was not what was specifically ordered (wrong size different
than what was ordered, different item, etc.). We are not responsible for
the customer ordering the wrong size, etc.
Kelley's
9 Main St Unit 461
Atkinson, NH 03811